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Purchase tips
Brand problem:This product was purchased on the premise that both the buyer and the seller knew that it was an imitation product. The seller is not responsible for any questions about the authenticity of the product brand in the later stage.
1. Differences in goods and services
The goods purchased by Dunhuang.com overseas are sold on the overseas website of Dunhuang.com, and the laws, regulations, standards, norms and practices of the original sales place where the overseas website is located are applicable. Therefore, it may be different from the goods sold in China in the following aspects:
Size: Footwear size table, unit conversion table. Note: If the selling brand provides a specific size chart, please refer to the brand size chart.
Voltage and power sockets: electronic products may not support China’s voltage environment, power sockets and other specifications, and need to be used with transformer or conversion equipment. Power usage tips.
Shelf life of beauty products: The production date/shelf life of beauty products may be different from those of products purchased through domestic channels. For details, please refer to the purchase tips of beauty products.
After-sales service: After-sales warranty is provided for the goods purchased by Dunhuang.com from the original sales place where the overseas website is located. Such warranty and other after-sales may not cover China. For details, please contact the brand’s after-sales consultation.
Labels, manuals and instructions: labels, manuals and instructions have not been translated into Chinese; the ingredients, claims, product descriptions, reference values ??and recommended values ??may be different from Chinese standards or practices.
Others: Due to differences in the place of sale and use of the people (especially children, the elderly and the disabled, etc.), the use environment, consumption scenarios and habits, the product may not be or not fully suitable for the purpose of use.
2. Customs clearance service:
According to the requirements of China Customs, when you purchase goods purchased from Dunhuang.com overseas, you need to submit the ID card information of the ordering person (currently only supports the verification of Chinese resident ID card information) for customs clearance. Click here for details.
Dunhuang.com will not ask for your bank card number, verification code and other information for any reason. If you encounter criminals pretending to be DHgate.com customer service and ask you for bank account information, please contact DHgate.com customer service or report to the in time. Please be vigilant.
3. Logistics distribution:
The estimated delivery time is for reference only. The actual delivery is affected by force majeure such as customs clearance or weather. You can track the package in “My Order” to check the delivery status. If you have any questions, please contact customer service.
Dunhuang.com`s overseas purchases comply with the requirements of customs import and export policies, and support the delivery of all areas in China except Hong Kong, Macau and Taiwan. However, the delivery time in some remote areas will be extended accordingly, and a few products do not support delivery. If you have successfully placed an order and we are unable to deliver it to you, we will notify you in time.
Dunhuang.com currently does not support evening delivery, scheduled delivery, self-pickup and other services for overseas purchases.
4. Others: The overseas products purchased and sold by Dunhuang.com overseas are for personal use only. The purchase behavior must follow the principle of self-use and reasonable quantity, and must not be transferred to other commercial purposes or sold again.
5. If you need more help, please check the Help Center of Dunhuang.com Overseas Shopping.
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